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At Shanghai CDHORIZON Equipment, we are committed to providing you with peace of mind when purchasing both pre-owned and new equipment. We offer a product guarantee for our pre-owned equipment, as well as the standard manufacturer’s warranty for new equipment. Your satisfaction is our top priority.

Our pre-owned equipment product guarantee includes a 48-hour arrival warranty on most items, allowing you to inspect and test the equipment upon arrival. Should you encounter any issues with the primary functions, kindly contact us without delay. We will dispatch a technician to your location to resolve the issue at our expense. Be aware that some restrictions may apply, and the precise terms and conditions of the arrival warranty might differ based on the item or your location. To obtain specific details about the warranty coverage for your purchase, please consult with your sales representative before finalizing the transaction.

For new equipment, we provide the standard manufacturer’s warranty, which varies by product and manufacturer. We collaborate with service dealers in your local area to address any warranty claims that may arise during the warranty period. If you experience any issues with your new equipment, please contact us or the manufacturer’s service center without hesitation.

Please be aware that warranty or guarantees will be voided if the buyer attempts to repair any malfunction or issue without obtaining prior approval from us or the manufacturer.

If you have any questions or concerns about a potential purchase or our product guarantee, please feel free to contact us. Our goal is to help you and ensure your satisfaction with your purchase.

Phone: +8619512511538

Email: zhangzhenyun@fehorizon.com